Herbert F. Queener

Home (773) 685-4419 Cell (773) 294-2281 herbertqueener@yahoo.com

 

Career overview

 

Many times in my career I have needed to work beyond my experience and training. During these events I did my best to define what I didn’t know and proceed to find the resources (information or personnel) needed to complete the task at hand.

 

While being a member of projects (large and small) for equipment installation & certification, upgrades and removal, worked hard to keep my focus on the Goal and not the personalities, collaborated to resolve complex technical problems.

 

I have lead both formal and informal classes for other trained telecommunication professionals. I have supplied direct technical support after training.

 

Communicated with various internal groups (sales, engineering) to make sure expectations were meet. This includes adjusting expectations due to technical issues, or advising appropriate group or groups of their needed actions to meet the expectation.

 

TECHNICAL BACKGROUND

·         Facilities (Ethernet, T1, T3, OC3, 12 &48) in Alltel , Titan & Huawei Dax’s, Cisco DWDM, Adtran 5000, Positron, Ciena 4200 carrier systems Cisco 7200 &   7200VXR, 7500, 12000, Fujitsu FLM 2400 / FLM 150 System, Cac Wide bank, Adtran 2800, Adtran HDSL, Alcatel Light span 2000

·         Class 5 end office services (Lucent 5ESS, Nortel DMS, & Sonus). Resolving issues that include DT, 800 numbers, PRI trunk group & multi-line hunt groups.

·         VoIP services on the Broadworks platform.

·         Phone support to field technicians and customers to resolve issues. These issues include DT, DID trunk groups, PRI’s both trunk group and facility.

·         Provided local hands for customer both internal and external. Installed hardware, power, and connection points, these were Ethernet, T1, Fiber and DS3’s per install specification.

·         Tested and turned up to traffic to inter-switch handoff trunks for both the 5ESS and CSG switches.

·         Perform Maintenance to clear alarms, and troubleshoot circuits in the Fujitsu FLM 2400 / FLM 150 Fiber System, and both the 5ESS and CSG switches.

·         Worked with facility providers (SBC, Level 3, XO, etc) to resolve CFA and drop location issues.

·         Coordinated shipment of required hardware not on site.

 

TECHNOLOGY CAREER HIGHLIGHTS

·         XO eXtreme Appreciation Award for Outstanding Achievement on 5E training.

·         XO Communications Certificate of Excellence for outstanding Performance and lasting Contribution.

 

PROFESSIONAL EXPERIENCE

 

XO Communications Chicago, IL                                     Provisioner CD/3                                           July 2007 to March 2013

Various Contracts in the Chicago area.                                                                                  Feb 2006 to July 2007

Allegiance Telecom/ XO Communications Chicago, IL      Central Office Technician     March 1999 to Feb 2006

 

EDUCATION

 

BSEET from Devry Institute of Technology, Chicago Illinois                                                   Feb 1977 - Feb 1982

                                                                           Professional training

Alcatel, Lightspan 2000 Modified OPS & Maintenance

Tellabs, Titan 53X Operations, Provisioning & Maintenance

Nortel Networks, CVX SS7 Gateway

Lucent Technologies, TR3592 AnyMedia Access System Operations & Maintenance